摘要
摘要
社区服务管理系统主要是利用计算机软硬件及互联网通信技术来代替传统的人工操作模式，从而实现全天候无节假日、不间断、无人值守服务。其最终目的是借助信息化技术进一步提高社区服务管理质量，为辖区居民提供优质服务。社区服务管理系统的建设是对当今社区服务和管理两个方面的重新整合，是推进完善社区基础建设、加快服务管理信息化的必由之路和重要举措。
为了明确社区服务管理系统的业务需求内容和研究方向，本论文引用了大量的相关文献资料进行科学性的佐证，并较为深刻的分析了当前国内外社区服务行业的发展现状、趋势等基本情况。因此在系统研发设计的初期，将严格按照软件工程的需求分析法确定本系统功能需求内容及边界，并以软件工程的生产过程思路方法对社区服务管理系统功能模块进行设计，建立整体的开发思路和框架。为了提高系统设计开发的效率，本系统采用以当前主流的Browser/Server （浏览器/服务器模式）模式作为WEB数据传输的网络架构，以实现前后端数据的交互。使用开源的程序语言PHP、关系型数据库MYSQL技术、超文本标记语言（HTML）及Javascript语言实现WEB页面的编辑、后台数据库的操作与管理等功能。
本系统的功能模块多，涉及不同的用户角，主要模块有：物业维修、医疗服务、社区商城、点餐配送、服务中介、法律援助、文化宣传、投诉建议、活动公告、用户注册登录等。用户分为系统管理员、普通用
户、商企用户等三类。系统管理员：负责整个系统平台的管理，包括系统参数设定、系统日志查看、统计报表查询、新闻广告发布、商品资讯信息更新、新增和删除用户等。普通住户：在社区居住的常住用户。商企用户：社区内合法经营的商户或企业。以上这些不同模块的划分、众多用户的权限设置将会是本系统开发过程中主要研究内容和功能实现目标。
关键词：社区服务管理，超文本标记语言，软件工程，浏览器/服务器模式
Abstract
ABSTRACT
Community service management system mainly uses the computer software and hardware and Internet communication technology to replace the traditional manual operation mode,so as to achieve all-weather no holidays, uninterrupted, unattended service.The final goal is to furtherly improve the quality of community service management by using information technology and provide quality services for area residents.The construction of community service management system is re-integration of two aspects that are community services and management.It's the only way and important measures of promoting the improvement of community infrastructure and speeding up the service management information.
In order to specify business requirement content and the study direction of community service management system,the paper quoted a lot of related literature as scientific evidence and deeply analyzes basic situation such as development situation of current domestic and international community service industry.Therefore，it will be strictly in accordance with the software engineering requirements analysis method to determine the functional requirements of the system content and boundary and in the production process of the software engineering method to design the community service management system function module in the early stage of system development and design, so construct the overall development idea and framework. In order to improve the efficiency of the design and development of the system, the system uses the current mainstream Browser/Server (Browser / server) mode as WEB data transmission network architecture to achieve the data before and after the end of the interaction.The system uses the open source programming language PHP, relational database MYSQL technology, hypertext markup language (HTML) and Javascript language to achieve the WEB page editor, the operation and management of the background database and other functions.
The system has a lot of function modules and involves different roles.The mainly modules includes property maintenance, medical services, community mall,
Abstract
meal delivery, intermediary services, legal aid, cultural propaganda, complaints and suggestions, activity announcements, user registration login and so on.The users of the system are devided into three categories,they are system administrators, ordinary users, business users.The system administrator is responsible for the management of the entire system platform including the system parameter setting, system log view, statistical report query, news release, product information update, add and delete users and so on.The ordinary households are resident users of the community. The business users are commercial tenants or enterprises which lawfully operate in the community.The division of these different modules and authority setting of users will become the mainly study content and achieving goals of function during the development process.
Keywords:community service management, hypertext markup language, browser / server model, software engineering
目录
目录
摘要 ................................................................................................................ I I ABSTRACT ........................................................................................................ I II 第1章引言 (1)
1.1 选题背景及意义 (1)
1.2 国内外研究现状 (2)
1.3 研究内容 (3)
1.4 课题的组织结构 (4)
第2章系统需求分析 (6)
2.1 系统需求概述 (6)
2.2 功能需求分析 (6)
2.3 非功能需求分析 (18)
2.3.1 系统运行环境 (18)
2.3.2 系统开发环境 (18)
2.3.3 数据整理与保存 (18)
2.3.4 数据安全性 (18)
2.3.5 故障处理需求 (18)
2.4 系统用例分析 (18)
2.4.1 系统管理员用例 (19)
2.4.2 商企用户用例 (19)
2.4.3 普通用户用例 (20)
2.5 本章小结 (20)
第3章系统设计 (21)
3.1 总体设计 (21)php用户管理系统下载
3.1.1 系统设计思想 (21)
3.1.2 系统设计目标 (21)
3.2 功能模块设计 (22)
3.3 功能菜单设计 (25)
3.4 系统用例实现 (27)
3.4.1 普通用户登录的实现 (27)
目录
3.4.2 管理员添加用户的实现 (27)
3.4.3 系统管理员登录的实现 (28)
3.5 本章小结 (29)
第4章数据库设计 (30)
4.1 数据库的设计 (30)
4.2 数据库实现 (32)
4.3 本章小结 (39)
第5章系统实现 (40)
5.1 具体功能模块的实现 (40)
5.1.1 登录模块 (40)
5.1.2 社区 (41)
5.1.3 物业报修 (42)
5.1.4 医疗卫生 (43)
5.1.5 社区商城 (44)
5.1.6 点餐配送 (45)
5.1.7 服务中介 (46)
5.1.8 法律援助 (47)
5.1.9 投诉建议 (48)
5.1.10 系统管理 (49)
5.2 本章小结 (49)
第6章总结与展望 (50)
6.1 全文总结 (50)
6.2 展望 (50)
致谢 (51)
参考文献 (52)