headset
《民航空乘英语》期终考试（A卷）
题目
Part Ⅰ
Part Ⅱ
Part Ⅲ
Part Ⅳ
总  分
得  分
Part Ⅰ  Proper Nouns & Terms  （20分）
Directions: In this part, there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.（本大题共10小题，每小题2分，共20分）
（  ）1. boarding pass                    A．开胃菜，开胃食品
（  ）2. safety check                    B．儿童餐
（  ）3. cabin attendant                    C．小桌板，折叠桌
（  ）4. oxygen mask                    D．客舱乘务员，空
（  ）5. appetizer                        E．安全演示
（  ）6. safety pin                        F．安全检查
（  ）7. Child Meal                    G．登机牌
（  ）8. pilot                            H．安全别针
（  ）9. safety demonstration            I．氧气面罩
（  ）10. tray table                    J．飞行员，驾驶员
Part Ⅱ  Translation        （20分）
Directions: In this part, there are five sentences which you should translate into Chinese and five sentences which you should translate into English. Be sure to write clearly.（本大题共10小题，每小题2分，共20分）
1. Please fasten your seatbelt and adjust your seatback to the upright position.
___________________________________________________________
2. We can help you if you want to order an airport ambulance.
___________________________________________________________
3. May I turn on the reading light for you?
___________________________________________________________
4. Would you please return your seat to its upright position?
___________________________________________________________
5. Here’s the entertainment system guide instructions. If you have any questions, please tell me.
___________________________________________________________
6. 请回到座位上，系好安全带。
___________________________________________________________
7. 请出示您的机票和护照，好吗？
___________________________________________________________
8. 请别担心。这是由于气压的改变引起的。
___________________________________________________________
9. 为了安全，我们在着陆前不得不关闭卫生间。
___________________________________________________________
10. 为了您的安全，请您马上回到座位上坐好并系好安全。
___________________________________________________________
Part Ⅲ  Reading Comprehension  （40分）
Passage One
Directions: Read the passage. After the passage there are 5 questions. To each question, there are four possible answers marked with A, B, C, and D. Please choose the correct or best answer to each question.(本题共5小题，每小题4分，共20分)
Cabin Service
Cabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’ service image. Passengers’ opinion of an airline is based on their words, behaviors and service standard.
Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.
First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their
work, for a smile is a good way to help passengers relax. They must also provide courteous and efficient service to the passengers. Second, a warm concern for the passengers is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.
1. How do passengers get their opinions of the airlines?
A. Cabin attendants’ speech.                B. Cabin attendants’ behavior.
C. Cabin attendants’ service standard.            D. All of the above.
2. The excellent quality of cabin service is NOT judged on ____.
A. the request of the passengers                B. the friendliness of the cabin attendants
C. the courtesy of the cabin attendants        D. the height and vision of the cabin attendants
3. Why should cabin attendants keep smiling during their work?
A. Because they like smiling.
B. Because the smile is a good way to help passengers relax.
C. Because the passengers ask them to smile.
D. Because it can make their faces thinner when smiling.
4. The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____.
A. rigid physical requirements                B. a courteous and efficient service to the passengers
C. a warm concern for the passengers            D. good professional image
5. According to this passage, we can know that the cabin attendants’ work is NOT ____.
A. easy                B. necessary            C. challenging                D. demanding
Passage Two
Directions: Read the passage. After the passage there are 5 statements. Please decide whether the statements are true (T) or false (F).（本题共5小题，每小题4分，共20分）