酒店服务英语service fault.txtゅ你不用一上线看见莪在线，就急着隐身，放心。莪不会去缠你。说好的不离不弃    现在反而自己却做不到╮                                一、欢迎问候语
1. Good morning (afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2. How do you do?
您好！（初次见面）
Glad to meet you.
很高兴见到您。
3. Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
4. Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
5. I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
6. Have a good time!
祝您过得愉快！
7. ***hotel, front desk. Can I help you?
***饭店，前厅。您谁？
1. Please don't smoke here.
请不要在这边抽烟。
2. I'm afraid it's against the hotel's regulations.
这是违反饭店规章制度的。
3. What do you think of our service?
您对我们的服务有什么意见？
4. Thank you for your comments (compliment, suggestions).
谢谢您给我们的意见（赞扬、建议）。
5. In our hotel we don't accept tips.
我们饭店是不收小费的。
It's our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
6. I'm afraid you'll have to pay for the damage.
您必须赔偿。
7. Thank you for telling us about it.
谢谢您告诉我们。
8. I'll look into the matter right away.
我马上去处理这件事情。
9. I assure you it won't happen again.
我保证此类事情不会再发生。
二、告别和祝福语
1. Mind / Watch your step.
请走好。
2. Please be careful.
请当心。
3. Please don't leave anything behind.
请别遗忘您的东西。
4. Don't worry.
别担心。
5. Goodbye and thank you for coming.
再见，谢谢您的光临。
6. Goodbye and hope to see you again.
再见，希望再见到您。
7. Have a nice trip!
一路平安！
8. Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
三、致谢、道歉语
1. Thank you for your advice (information, help).
感谢您的忠告（信息、帮助）。
2. It's very kind of you.
您真客气。
3. You are welcome.
不用谢。
4. Not at all.
不用谢。
5. Don't mention it.
不用谢。
6. It's my pleasure. / With pleasure. / My pleasure.
非常高兴为您服务。
7. I am at your service.
乐意为您效劳。
8. Thank you for staying in our hotel.
感谢您在我们酒店下榻。
9. I'm sorry.
很抱歉。
10. Excuse me.
对不起。
11. I'm sorry. It's my fault.
很抱歉。那是我的过错。
12. Sorry to have kept you waiting.
对不起，让您久等了。
13. Sorry to interrupt you.
对不起，打扰您了。
14. I'm sorry about this.
对此表示抱歉。
8. Sorry, I've dialed the wrong number.
对不起，我拨错号了。
9. May I speak to your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
10. Sorry, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？